Shipping policy

Shipping Policy

At Maison de Desgouttes, every order is carefully prepared and inspected to ensure it meets our quality standards before it leaves our studio.

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Order Processing

Orders are typically processed within 2–5 business days (Monday–Friday, excluding holidays).

During new collection launches, limited releases, restocks, or promotional periods, processing times may be extended. If additional time is required, we will notify you via sms text & email.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

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Domestic Shipping

We currently ship throughout the United States using trusted shipping carriers.

Shipping rates and estimated delivery times are calculated at checkout based on your shipping destination and selected shipping method.

Please note that delivery estimates are provided by the carrier and are not guaranteed.

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International Shipping

We offer international shipping to select countries.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local government. These fees are not included in the purchase price or shipping cost unless otherwise stated.

Delivery times for international orders may vary depending on customs processing and local postal services.

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Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Maison de Desgouttes is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If you need to update your shipping address, please contact us immediately at maisondedesgouttes@gmail.com. While we will do our best to accommodate changes, we cannot guarantee modifications once an order has been processed.

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Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

Maison de Desgouttes is not liable for packages that are lost, stolen, delayed, or damaged in transit. If your tracking information indicates that your package has been delivered but you have not received it, we recommend contacting the shipping carrier directly to initiate a claim.

If you require assistance, please contact us, and we will make every reasonable effort to help resolve the issue.

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Delivery Delays

Delivery times are estimates only and may be affected by weather conditions, holidays, carrier delays, customs inspections, or other circumstances beyond our control.

Maison de Desgouttes is not responsible for shipping delays once an order has been shipped.

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Refused or Undeliverable Packages

Packages returned due to an incorrect address, refusal of delivery, or failure to claim the shipment may be subject to additional shipping charges before being reshipped.

Original shipping charges are non-refundable.

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Order Status

You will receive tracking information once your order ships.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation email.

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Contact Us

If you have any questions regarding your shipment or need assistance with your order, please contact us at:

Email: maisondedesgouttes@gmail.com

Thank you for shopping with Maison de Desgouttes.