CLIENT SERVICES
At Maison de Desgouttes, we are committed to providing an elevated experience from the moment an order is placed to the moment it becomes part of your wardrobe.
If you require further assistance, we invite you to contact the Maison at maisondedesgouttes@gmail.com. Our team will be pleased to assist you.
Orders
When will my order ship?
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Can I modify or cancel my order?
We begin preparing orders shortly after they are placed. If you need to modify or cancel your order, please contact the Maison immediately at maisondedesgouttes@gmail.com.
While we will make every effort to accommodate your request, modifications or cancellations cannot be guaranteed once an order has entered processing.
Shipping
Do you ship internationally?
Yes. Maison de Desgouttes offers both domestic and international shipping. Shipping costs and estimated delivery times are calculated during checkout based on your destination.
Please note that international orders may be subject to customs duties, taxes, or import fees determined by your local customs authority. These charges are the responsibility of the customer.
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking number and carrier information.
If you do not receive your shipping confirmation within the expected processing timeframe, please contact the Maison for assistance.
My package appears delayed. What should I do?
Delivery estimates are provided by the shipping carrier and may occasionally be affected by weather, customs processing, holidays, or other circumstances beyond our control.
If your shipment appears significantly delayed, please contact us and we will gladly assist in locating your order.
Returns & Exchanges
What is your return policy?
All sales are final.
Returns, refunds, or exchanges are considered only if an item arrives damaged, defective, or if an incorrect item has been received.
If you believe your order qualifies, please contact the Maison within 7 days of delivery at maisondedesgouttes@gmail.com with your order number and photographs of the issue.
All claims are reviewed individually. Any replacement, exchange, or refund is issued at the sole discretion of Maison de Desgouttes.
My item arrived damaged. What should I do?
Please inspect your order immediately upon delivery.
If your garment arrives damaged or defective, email maisondedesgouttes@gmail.com within 7 days of receiving your package.
Include:
- Your order number
- A description of the issue
- Clear photographs of the garment and packaging
Our team will review your submission and provide the appropriate resolution.
Sizing
How do your garments fit?
Each product page includes detailed sizing information and fit guidance.
Many Maison de Desgouttes garments are intentionally designed with relaxed or oversized proportions as part of the Maison's design language.
If you are between sizes or require additional guidance, please contact us before placing your order.
Craftsmanship
Where are your garments made?
Every Maison de Desgouttes garment is produced in collaboration with carefully selected manufacturing partners who share our commitment to exceptional craftsmanship, premium materials, and meticulous construction.
Every piece is held to the quality standards of the Maison before it is offered to our clients.
Why do some garments feature fading, distressing, or raw finishes?
These details are intentional elements of the Maison's design language.
Surface treatments such as fading, distressing, raw hems, and texture are thoughtfully developed to celebrate character, authenticity, and the beauty that emerges through time and experience.
No two garments are exactly alike, making each piece uniquely individual.
Payments
Which payment methods do you accept?
Maison de Desgouttes accepts all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other payment methods available through Shopify at checkout.
Is my payment information secure?
Yes.
All transactions are securely processed using Shopify's encrypted payment system.
Maison de Desgouttes does not store or have access to your payment information.
Garment Care
How should I care for my garment?
To preserve the integrity and longevity of your garment, please follow the care instructions located on the interior label.
For most garments, we recommend:
- Wash inside out using cold water.
- Wash with similar colors.
- Use a mild detergent.
- Avoid bleach unless specifically instructed.
- Air dry whenever possible to preserve fabric and finish.
- If tumble drying is necessary, use low heat.
Proper care will help maintain the character and craftsmanship of your garment over time.
Contact the Maison
For all inquiries regarding orders, products, or general assistance, please contact:
Maison de Desgouttes
Email: maisondedesgouttes@gmail.com
Our Client Services team typically responds within 1–2 business days during normal business hours.
Our Commitment
Maison de Desgouttes is founded upon an unwavering commitment to craftsmanship, intentional design, and enduring quality.
Every collection reflects our belief that true luxury is measured not by excess, but by purpose. From the selection of premium materials to the final construction of every garment, each decision is guided by patience, precision, and respect for the individual who wears it.
We believe exceptional clothing should endure beyond seasons, acquiring character through time and becoming part of the lives of those who choose it.
Thank you for placing your trust in Maison de Desgouttes. We are honored to welcome you to the Maison.